Legal Disclaimer

1. Service Description

MedEx and sub-brand JIVI ("we," "us," or "our") act as a health aggregator and facilitator, connecting clients with independent laboratories, clinics, and healthcare providers. While we carefully select and collaborate in good faith with reputable partners, we do not own, operate, or directly control their testing processes, analysis methods, or result interpretation.

2. Limitations of Liability

We are not responsible for:

  • The quality, accuracy, or timeliness of tests and results provided by third-party providers.
  • The way test results are interpreted by the provider or any resulting actions taken by the client.
  • Any dissatisfaction related to the services or outcomes delivered by the provider.

All medical tests and interpretations should be reviewed with a qualified healthcare professional. If you are unsatisfied with your results or require additional clarification, we are happy to assist in finding an alternative provider or arranging a teleconsultation for further interpretation (additional fees may apply).

3. Medical Advice Disclaimer

Informational Purposes Only: The information provided on our website is compiled from partner providers and publicly available resources, and is intended for general educational purposes only. It should not be considered medical advice.

Not a Substitute for Professional Advice: The content on our website is not a substitute for professional medical advice, diagnosis, or treatment. We are not responsible for how this information is interpreted or for any decisions made based on it.

Seek Professional Guidance: Always consult with a qualified healthcare provider for any health concerns and before making any decisions related to your health or treatment. If you are uncertain about whether a test is right for you, please seek guidance from a qualified healthcare professional.

4. Accuracy and Updates

The information on our website is subject to change and may not be entirely accurate or up-to-date. We strive to maintain current and accurate information but cannot guarantee the completeness or timeliness of all content.

5. External Links

Our website may contain links to other websites operated by third parties. We are not responsible for the content, practices, or privacy policies of those external sites. Links to external websites do not constitute an endorsement of their content or services.

6. No Endorsement

We do not endorse any specific tests, treatments, procedures, or healthcare providers mentioned on our website. Any reference to specific services or providers is for informational purposes only and should not be considered a recommendation.

7. Acceptance of Terms

By using our services and accessing our website, you acknowledge that you have read, understood, and agree to these terms and disclaimers.

Quick Disclaimer (For Product Pages)

Disclaimer: MedEx connects you with trusted, independent labs and healthcare providers, but we do not control their testing methods or interpretation of results. While we select partners in good faith, we cannot guarantee the quality or accuracy of their services. If you have concerns about your results, we can help arrange a different provider or a teleconsultation for further review (fees apply).

For Educational Purposes: Information provided is for general knowledge only and is not a substitute for professional medical advice. Always consult with a qualified healthcare provider for health concerns.

If you have any questions about this Legal Disclaimer, please contact us through our website at jivi.co/contact-us

Last updated: [23 Sep 2025]