Frequently Asked Questions

JIVI is a modern online health diagnostics platform that provides easy access to advanced lab services, helping users gain clear, actionable insights into their unique health profile. By simplifying the process of sample collection and result interpretation, JIVI empowers you to make informed decisions for better long-term wellness without the hassle of traditional clinic visits.

The JIVI at-home health diagnostics process is straightforward and convenient: Order your kit online, receive everything needed for simple sample collection at home (like swabs or dried samples), ship it back using the prepaid label, and get results in days. It's designed for privacy and ease, with step-by-step guides to ensure accuracy.

Each JIVI health test kit comes fully equipped with user-friendly collection tools, detailed instructions, storage materials, and a secure prepaid shipping envelope. This all-in-one setup makes at-home health diagnostics accessible and stress-free, so you can focus on your wellness journey.

Functional testing evaluates how your body is performing right now. Unlike genetic testing (which is fixed), functional testing measures real-time biomarkers such as nutrient levels, hormone balance, gut health, and toxic load. They help identify root causes of symptoms and guide targeted, personalised interventions.

Anyone interested in optimising their health, preventing disease, or understanding the root causes of chronic symptoms can benefit. These tests are particularly helpful for individuals with:

• Persistent fatigue, gut issues, or hormonal imbalances
• A family history of chronic diseases
• Personalised fitness or nutrition goals
• A desire to understand how their body functions at a deeper level

JIVI offers a range of cutting-edge functional tests, including:

• Comprehensive hormone panels – for stress, thyroid, and sex hormones
• GI and microbiome testing – assess digestion, gut flora, inflammation
• Nutrient & micronutrient testing – detect deficiencies or imbalances
• Toxicity and heavy metal panels – evaluate environmental toxin exposure
• Inflammation and oxidative stress markers – track chronic disease risk

Our functional tests use clinically validated biomarkers and are run in certified laboratories with strict quality controls, ensuring high sensitivity and specificity.
However, because functional tests reflect a dynamic state, timing, sample type, and preparation (e.g., fasting, menstrual cycle) can influence results. That’s why we provide clear preparation guidelines and offer follow-up interpretation with a clinician.

It depends on the type of test. Functional tests may require a blood draw, urine, stool, or saliva sample, depending on the markers being assessed.

We offer both in-clinic and at-home options for many tests, and all sample instructions are provided.

It ranges from 3 days to 2 weeks, depending on the complexity of the test.

You will receive your results securely via email, and a follow-up consultation to interpret the findings and guide your next steps, if requested.

Yes. All your results are handled with the highest standards of medical confidentiality and data protection. Only you and your assigned clinician will have access to your data. We comply with strict clinical privacy protocols and use secure, encrypted systems for storage and communication.

Functional test results can and often do vary based on diet, stress, sleep, medications, and environment. That’s why these tests are useful for tracking your body’s response and guiding ongoing lifestyle changes.

No. These tests are meant to complement your regular healthcare — not replace it. Functional testing provides deeper, personalised insights, but ongoing check-ups with your GP or specialist remain essential for overall care.

DNA methylation testing for biological age is highly accurate, with studies showing correlations of 85-95% between methylation patterns and actual aging markers. These tests use validated algorithms based on hundreds of methylation sites across your genome, providing a more precise measure of cellular aging than traditional biomarkers. However, results should be interpreted alongside other health assessments, as individual variations exist. The accuracy makes methylation testing one of the most reliable methods currently available for determining biological versus chronological age.

DNA methylation testing is performed using a simple at-home cheek swab or saliva collection kit. After ordering online, you receive a collection kit with clear instructions – such as swab the inside of your cheek for 30 seconds, place the sample in the provided tube, and mail it back using the prepaid shipping label. Laboratory analysis typically takes 3-6 weeks, after which you receive detailed digital results explaining your biological age and personalised health recommendations based on your methylation patterns.

Genetic testing analyses your DNA sequence to identify inherited variants that remain constant throughout life, while DNA methylation testing examines epigenetic modifications that change over time based on lifestyle and environment. Genetic tests reveal your predispositions and traits encoded in your genes, whereas methylation testing shows how your genes are currently being expressed and how this affects your biological aging. Think of genetic testing as your blueprint, while methylation testing shows how that blueprint is being used by your cells right now.

Yes, DNA methylation patterns can be modified through targeted lifestyle interventions, making this one of the most actionable forms of health testing. Research shows that changes in diet, exercise, stress management, sleep quality, and specific supplements can positively influence methylation patterns and potentially slow biological aging. Unlike genetic mutations, methylation changes are reversible, meaning you can actively work to improve your biological age through evidence-based interventions tailored to your test results.

DNA methylation testing is ideal for health-conscious individuals aged 30 and above who want to understand their aging process and optimise longevity. It's particularly valuable for people with family histories of age-related diseases, those experiencing premature aging signs, fitness enthusiasts wanting to optimise performance, and anyone interested in personalised anti-aging strategies. The test is also beneficial for individuals considering preventive healthcare approaches or those already following wellness protocols who want to measure their effectiveness.

Most experts recommend repeating DNA methylation testing every 1-2 years to track changes in biological age and assess the effectiveness of lifestyle interventions. Since methylation patterns can change relatively quickly in response to diet, exercise, and lifestyle modifications, annual testing allows you to monitor progress and adjust your health strategies accordingly. Some individuals may benefit from more frequent testing (every 6-12 months) if implementing significant lifestyle changes or following specific anti-aging protocols.

Currently, most insurance plans do not cover DNA methylation testing for biological age assessment, as these tests are considered preventive or wellness-focused rather than diagnostic. As the science advances and becomes more mainstream, insurance coverage may expand in the future.

Multiple lifestyle factors significantly influence DNA methylation patterns, including diet quality (particularly folate, B vitamins, and antioxidants), regular exercise, stress management, sleep duration and quality, alcohol consumption, smoking, environmental toxin exposure, and social connections. Positive factors like Mediterranean diets, regular physical activity, meditation, and quality sleep can improve methylation patterns and slow biological aging, while chronic stress, poor diet, and toxin exposure can accelerate cellular aging.

DNA methylation test results typically show your biological age compared to your chronological age, along with explanations of what this means for your health and longevity. Our reputable testing companies provide detailed reports with personalised recommendations for diet, supplements, exercise, and lifestyle changes based on your specific methylation patterns. We can also recommend consultation services with healthcare professionals who can help interpret results and develop targeted intervention strategies for optimal health outcomes. Fees apply.